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The Kanchenjunga

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The Kanchenjunga

Trekking, travel and sportswear gear — made for the mountains, delivered worldwide.

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Home/Returns, exchange & refund

Returns, exchange & refund

If something is not right with your order, here is how we put it right.

Last updated: 20 October 2026

Size exchange

Contact us within 7 days of delivery to exchange for another size, subject to stock.
The item must be unused, unwashed and returned with its tags and packaging. Delivery charges for a size exchange are paid by the customer.

Wrong or faulty items

If you receive the wrong item or a stitching or print defect, we replace it or refund you, including delivery charges.
Report it within 7 days of delivery with your order number and clear photos.

Not covered

Items that have been used, worn or washed, or damage caused by misuse or by care that ignores the label.

Refunds

Approved refunds are returned to the original payment method: bKash number, or the card used on Stripe.

Questions about this policy? Contact us.

Refund Policy | The Kanchenjunga